Digital Solution for Mobile Power Bank Exchange App
Case Study in 2017
Business Model
The Power+ business model is straightforward. Users sign up for a subscription service and receive a power bank that they can use to charge their devices. The service is available through many outlets located throughout the city, making it easy for users to exchange their power banks when they need to.
The company generates revenue by charging a monthly subscription fee to its users. The fee covers the cost of the power banks, as well as the cost of maintaining the outlets. The company also makes money by selling advertising space on the power banks and the outlets.
Consumer Objectives: Key User Goals
User Stories
I want to be able to easily sign up for a Power+ subscription by providing my basic information and payment details
so that I can start receiving power banks without any delay.
I want to be able to quickly and easily exchange my power bank by visiting a Power+ outlet and scanning my account details or using a unique code
so that I can continue to keep my mobile device charged.
I want to be able to easily locate the nearest Power+ outlet through a map or list view
so that I can conveniently exchange my power bank without spending too much time or effort.
I want to be able to monitor my subscription and billing information through a dashboard or account section
so that I can keep track of my usage and charges.
I want to receive push notifications for important updates such as when my reserved power bank is ready for pickup or when my subscription is about to expire,
so that I can stay informed and make necessary arrangements.
User Flow
This user flow diagram solves the problem of finding the nearest outlet for power bank exchange, with two scenarios: GPS tracking enabled or disabled.
Additionally, this flow demonstrates how users can easily manage their power bank status, delivery information, and basic profile management features for a seamless user experience.
